Understand Customer Loyalty. Boost Return Visits.
Generic loyalty programs only track points. MochaEase integrates CRM databases with checkouts to run cohort retention analytics, showing you how often customers return.
Generic customer loyalty programs only track points accumulation. MochaEase integrates customer CRM registers directly with checkout histories to run cohort retention analysis, showing you how often customers actually return.
The retention module organizes customers into cohorts based on their first visit date, mapping their repeat purchase frequency over weeks and months. This visualizes whether your customer retention is growing or slipping over time, helping you measure brand loyalty.
By tracking individual visit patterns, Moza AI flags customers who are showing signs of slipping away (exceeding their average return interval). It automatically targets them with SMS or WhatsApp promotions, encouraging repeat visits and increasing customer lifetime value.
Key Value
Dynamic Cohort Tables
Visualizes repeat visit curves over weekly and monthly intervals.
Churn Risk Prediction
Flags customers showing signs of slipping away based on visit intervals.
Customer LTV Estimates
Calculates customer lifetime values based on checkout frequency and average bills.
Auto Win-Back Campaigns
Fires SMS or WhatsApp discounts to slipping customers automatically.
Core Capabilities
What makes this feature a game-changer for operations.
Dynamic Cohort Tables
Visualizes repeat visit curves over weekly and monthly intervals.
Churn Risk Prediction
Flags customers showing signs of slipping away based on visit intervals.
Customer LTV Estimates
Calculates customer lifetime values based on checkout frequency and average bills.
Auto Win-Back Campaigns
Fires SMS or WhatsApp discounts to slipping customers automatically.
Technical FAQ
Frequently asked operational questions about this system.
Applicable Industries
See how this module operates in different commercial sectors.